Privacy policy

PRIVACY NOTICE ONLINE STATEMENT

This privacy notice online statement describes how Vital Cosmos PK Ltd (called “Vital Cosmos”) process personal data.

In this Privacy Notice Online Statement policy, your data is sometimes called “personal data” or “personal information”. We may also sometimes collectively refer to handling, collecting, protecting and storing your personal data or any such action as “processing” such personal data. Personal data shall mean any information relating to you which identifies or may identify you and which includes, for example, your name, address, identification number.

The Company is committed to safeguarding your privacy and handling your personal data in in a lawful, fair and transparent manner which respects the privacy of any user that accesses our site(s). Our Privacy Notice Online Statement policy is intended to explain how we protect the privacy of your personal information.

This document will help you understand the following:

· what personal data we collect and process about you as a customer and as a user of our website; [www.vitalcosmos.cy]

· why we collect and process your data;

· how the Company collects and processes your personal data;

· where we obtain the data from;

· your rights under the local data protection law and the EU General Data Protection Regulation (‘GDPR’);

· how and when we share your personal data with other third parties (for example, our service providers or suppliers).

This Privacy Notice is separate and in addition to client confidentiality obligations that we may have. This privacy notice online statement aims to give you information on how we collect and process your personal data through the use of this website, including any data you may provide us through when you sign up to our newsletter, purchasing a product or service or provide us your details in our contact form.

TYPES OF PERSONAL DATA WE PROCESS

We collect and process different types of personal data which we receive during the use of our websites, in the context of our business relationship and interact with us.

Information on the customer/supplier: Identity data- such as, first and last name

Contact details: such as email address, telephone number

Order processing: billing and payment

Transaction data – details of the payments (from Stripe) for the goods or services purchased from us

Marketing and communication data

We do not collect any special categories of personal data (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

THE LEGAL BASIS OF OUR DATA PROCESSING

We will only process your personal data where we have a legal basis to do so. This legal basis may vary according to the reasons for which we need to use your personal data. We may process your personal data if the processing is founded on one or more of the following legal bases:

a) The processing is necessary for compliance with a legal obligation to which we are subject.

b) The processing is necessary for the performance of the contract.

c) You have specifically consented to your personal data being used by us for a specific purpose.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending marketing communications to you via email. You have the right to withdraw your consent at any time by using the unsubscribe button or email us.

d) The processing is necessary for the purposes of our legitimate interests.

HOW LONG

Personal data are processed for as long as is necessary to provide our services, fulfill our contractual obligations and to comply with applicable laws, regulations and professional obligations that we are subject to. Once the retention period has elapsed, personal data shall be securely erased or anonymized unless further processing is required for compliance with retention periods as imposed by commercial and tax laws.

If you decide to unsubscribe from our newsletter, you can easily do so by clicking unsubscribe button over the email you have received or by contacting us at info@vitalcosmos.eu

For more information about the data retention period and the criteria determining you may request in writing at the info email.

MEANS OF COLLECTION OF DATA

The majority of the data shall be acquired directly from you, either via the forms available on our website or via email or via other means of communication you chose to use, and we choose to accept.

However, we may also collect and process personal data which we lawfully obtain from other entities such as information aggregation agencies, public authorities, entities that introduce you to us, companies that process your card payments, your Bank(s) and intermediary/correspondent institutions.

WHO – SHARING YOUR INFORMATION

If deemed necessary, your personal data may be shared between departments within the Company who have a legitimate reason to process it.

The Company may transmit your data to third party entities such as outsourced service providers, only if necessary and if a valid legal basis, as described in this document, exists to support the necessity.

Such service providers shall have contractual relationships with the Company and are contractually bound to observe the same confidentiality and data protection rules that the Company has to follow.

Your personal data may be, for example, transmitted to the following entities:

· Supervisory, regulatory and public authorities, including courts of justice, law enforcement authorities and other governmental bodies.

· Legal counsel and consultants

· Auditors and accounting consultants

· Administrative service providers

· Marketing and customer support service providers

We do not share, sell or transfer any personal information to a third party without your permission or unless required to do so under rules and regulations, and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served.

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Customer Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights or the prosecution of criminal offenses.

TRANSACTIONAL PURPOSES

When you submit a credit card payment request through our website, you shall direct to submit the information necessary to complete the transaction to out credit card processing vendor (Stripe - https://www.stripe.com). Beyond the information required for the transaction, we will collect no personal information about you by visiting our website unless you provide us such information.

CHANGE OF PURPOSE

We only use the personal data for the purposes of which the original collected, unless there is a reason compatible with the original purposes to use them.

LINKS TO OTHER WEBSITES

We will not be liable for misuse or loss of personal information resulting from cookies on the site(s) that we do not have access to or control over. Where we provide links to websites of other organisations, this privacy notice online statement policy does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit. We are not liable for unlawful or unauthorized use of your personal information due to the negligent or malicious misuse or misplacement of your passwords.

Automated decision-making and profiling

In general, your data is not processed automatically, and no decision is taken based on automated processes.

DATA SECURITY

We have in place appropriate organizational and security measures to prevent your personal data from being accidentally lost, used or unauthorized accessed, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

data protection rights

a) Right to information - You may request to know whether we hold any of your personal data, and, if so, information what type of data we process and why/how we are processing it.

b) Right of access - You have the right to receive a copy of your personal data.

c) Right to rectification - You have the right to request rectification of incorrect or incomplete data.

d) Right to erasure (‘right to be forgotten’) - You may request that your personal data is deleted, provided that you meet the legal criteria for this request.

e) Right to object. Object to processing of your personal information - If we are processing your data based on our (or a third party’s) legitimate interest and you are in a particular situation which gives you reason to object to the processing, you may submit this request. You may also object if we are processing your data for direct marketing purposes. If you lodge an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms.

f) Object to automated decision-making including profiling - You may object to any automated decisions or profiling taken and performed by us based on your personal data.

g) Right to restriction - You may request the restriction of the processing of your data under some circumstances.

h) Right to data portability - This right only applies to information that you have given to us. You have the right to ask that we transfer the information you gave us from one organization to another or give it to you.

Where you have consented to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once your consent is withdrawn, the processing of your data will be halted, unless said processing is found on another legitimate basis, for example due to a legal obligation to keep your data.

Please contact the Company’s Data Protection Officer at info@vitalcosmos.eu if you wish to exercise your rights. We may apply identification verification measures to you in order to ensure that no personal data is disclosed to unauthorised persons.

Unless your requests are manifestly unreasonable or excessively burdensome, you shall not be charged a fee by the Company.

cookies

A cookie is a small text file stored on your computer for record-keeping purposes. The Company uses cookies on its site(s). We do not link the information stored in cookies to any personally identifiable information you may submit. We use both, session ID and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your internet browser’s “Help” file. We may set a persistent cookie for statistical purposes. Persistent cookies also enable us to track and target the location and the interests of users that access our site(s) and to enhance the experience of services offered to you. You may reject our cookies, which could result in a lower quality user experience. Some of our business partners use cookies on their site(s). We have no access or control over these cookies.

To learn more about cookies, please read our Cookie policy https://vitalcosmos.cy/policies/privacy-policy.

complaints

If you have any complaints about the processing of your data, you may contact the Company at info@vitalcosmos.eu

If you have received a response to your complaint by the Company which you deem to be unsatisfactory, you may also complaint to the Office of the Commissioner for Personal Data Protection in Cyprus, (http://www.dataprotection.gov.cy).

Changes to this policy

We keep our Privacy Notice Online Statement policy under regular review to make sure it is up to date and accurate.

Cookies Policy

A. Introduction

Our Website [www.vitalcosmos.cy] uses cookies for its proper operation as well as the best experience of its visitors.

B. What are Cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or device that uniquely identify your browser and / or device. The information used by browsers (browsers) (Chrome, Mozilla Firefox, etc.) can help to improve the functioning of the Website enabling it to recognize the user's preferences each time the user returns.

Other technologies, including the data we store on your browser or device, the information associated with your device, and other software, are used for similar purposes.

Our Website does not request personal information from its visitors while navigating its content. Our Website collects personal information of its visitors / users only when they voluntarily provide it. Personal information is the data that can be used to identify or communicate with an individual, as well as other information relating to that person. Therefore, the information we collect from you or about you differs depending on the Service you choose to use through our Website.

C. Cookies Types

There are generally four categories of cookies, “visit cookies”, “permanent cookies”, “first party cookies”, and “third-party” cookies. Our Company [Vital Cosmos PK ltd] also uses [four categories of cookies].

• Session cookies

These are temporary cookies that remain in the cookie file of your device's browser only during your visit and are deleted when you close the browser.

• Permanent cookies (persistent cookies)

Those cookies remain on your browser even after the browser closes, sometimes for one year or more (the exact length of stay depends on the lifetime of each cookie). Permanent cookies are used when the site administrator may need to know who you are for more than one visit (e.g., remembering your username or your site configuration preferences).

• First-party cookies

These are cookies installed on the browser and / or hard drive of your device from the site you are visiting. This includes assigning a unique identifier to you to monitor your site navigation. Website administrators often use first-party cookies to manage visits and for identification purposes.

• Third-party cookies

These are cookies used by third parties, such as social networks to track your visits to the various sites they advertise. The site administrator has no control over these third-party cookies.

Q. How long will the cookies stay on my device?

For how long a cookie will remain on your computer or on a mobile device depends on whether it is a persistent cookie or a session cookie. Session cookies will remain on your device only until you stop browsing. Permanent cookies remain on your computer or mobile device until they expire or are deleted.

E. Services and Third-Party Tools

Service providers may use cookies and these cookies may be stored on your computer when you visit our site.

We use Google Analytics to analyze the use of our site. Google Analytics collects information about the use of the site through cookies. The information collected about our site is used to generate reports about the use of our site. Google's privacy policy is available at https://www.google.com/policies/privacy/.

F. Collection of Information

The information that we collect is used to communicate with you about our Products and Services and to inform you about our policies and terms and to respond to you when you contact

G. Cookies we use

We use Cookies for the following purposes:

1. Situation

We use cookies to see if you are logged in to our site. The cookies used for this purpose are authentication cookies. Authentication cookies are essential for recognizing your login status and ensuring that you can access secure areas of the Website without needing to log in repeatedly during your session.

2. Shopping Cart

We use cookies to maintain the status of your basket while browsing the Website. The cookies used for this purpose are session cookies. Session cookies are essential for the proper functioning of the shopping cart, allowing it to remember the items you have added to your basket as you navigate through different pages of the Website.

3. Personalization

We use cookies to store information about your preferences and tailor our Website for you. The cookies used for this purpose are personalization cookies. Personalization cookies help us provide a customized user experience by remembering your preferences and settings each time you visit the Website.

4. Advertising

We use cookies to help us run ads of interest to you. The cookies used for this purpose are targeting cookies. Targeting cookies are used to deliver advertisements that are relevant to you and your interests, limit the number of times you see an advertisement, and help measure the effectiveness of advertising campaigns.

5. Analysis

We use cookies to help us analyze the use and performance of our Website and Services. The cookies used for this purpose are analytics cookies. Analytics cookies collect information about how visitors interact with our Website, allowing us to understand usage patterns and improve the functionality and user experience of our Website and Services.

6. Identity Control and Security Promotion

We use the information available to us to verify accounts and activities and to promote security, whether within or outside the Services, by investigating, for example, suspicious activity or violations of our terms or policies. The cookies used for this purpose are security cookies. Security cookies help us ensure the safety and integrity of our Website and Services by detecting and preventing fraudulent activities and safeguarding your data.

7. Cookie consent

We use cookies to store your preferences in relation to the use of cookies in general. The cookies used for this purpose are preference cookies. Preference cookies remember your choices regarding the use of cookies on our Website, ensuring that your cookie settings are applied consistently during your visits.

Q. How do I manage or delete information about me?

The data is stored for as long as necessary to provide services to you and other users, including those described above. The information related to you will remain stored until you request for deletion.

I. Manage Cookies

The installation of "cookies" is only allowed with the consent of the visitor / user and after appropriate updating.

The user can modify the browser settings to block some or all the cookies. Most browsers allow you to deny cookies and delete cookies. Methods for this purpose differ from the browser and the version in the release. However, you can get up-to-date information about blocking and deleting cookies through these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(d) https://support.apple.com/kb/PH21411 (Safari);

None of the site's cookies are necessary for its operation. However, disabling or disallowing the use of the Website will either not be accessible and will not display all or part of its content.

Effective Date: 08/07/2024