Refund policy

Return and Refund Policy

Effective Date: 08/07/2024

1. General Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product for a refund or exchange, subject to the terms and conditions below.

2. Eligibility for Returns

  • Time Frame: Items must be returned within 30 days of the delivery date.
  • Condition: Products must be unopened, unused, and in the same condition that you received them. They must also be in the original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

3. Non-Returnable Items

Due to health and hygiene reasons, the following items are non-returnable:

  • Opened or used products.
  • Products not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Gift cards.
  • Sale items (only regular-priced items may be refunded).

4. Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In certain situations, only partial refunds are granted (if applicable).

5. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vitalcosmos.eu

6. Return Shipping

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Prepaid Shipping Labels: If you receive a refund, the cost of return shipping will be deducted from your refund (if we provided a prepaid shipping label).

7. How to Initiate a Return

Contact Us: Email us at [info@vitalcosmos.eu] with your order number, details of the product you wish to return, and the reason for the return.

8. Information

If you have any questions about our return and refund policy, please contact us at:

  • Email: info@vitalcosmos.eu
  • Phone: 24659259